Frequently Asked Questions

Registration/sign-in

• Why can't I register?
  If you are having problems registering for MerckMedicus, you may need to make sure that you have the latest version of your browser (or an earlier version that supports 128-bit encryption for security). You may also need to adjust your browser’s privacy and security settings. Please read Problems with Registration and Sign-In.
• Why can't I sign in?
  If you are having problems signing in to MerckMedicus, you may need to make sure that you have the latest version of your browser (or an earlier version that supports 128-bit encryption for security). You may also need to adjust your browser's privacy and security settings. Please read Problems with Registration and Sign-In.
• Why do some third-party sites ask me for a fee?
  MerckMedicus uses some information and materials that have been developed and provided by independent third-party sources, such as Harrison's Online and MDConsult - MerckMedicus Edition. Although these sources or sites may charge a subscription fee to theirusers, you do not have to pay a fee as a registered user of MerckMedicus. In order for you to access third-party content such as Harrison's Online, your browser privacy and security settings must be set appropriately. Please see Tips for Best Viewing the Site.
• Why do I need to sign in again when I signed in a little while ago?
  Your signed-in status to MerckMedicus will be removed if you are inactive on MerckMedicus for greater than 30 minutes at a time. Inactivity on MerckMedicus includes any time that you are using a third-party site, even if you arrived there from a link in MerckMedicus. For more information, please read Problems with Registration and Sign-In.
• Are NP/PA students able to register on MerckMedicus?
  Any healthcare professional, including students, located in the USA may register on MerckMedicus. Some of the content providers for MerckMedicus also require valid licensure information in order to access their resources. Please read Problems with Registration and Sign-In.
• What can residents trained outside of the United States that have difficulty registering on MerckMedicus do to gain access?
  MerckMedicus is designed for residents of the United States. If you have a US medical licensure and address, you should use that to reigster on MerckMedicus. If you continue to have problems, please contact the MerckMedicus Helpdesk. To email the Helpdesk,you can visit our Contact Us page

Viewing the site

• Why can't I view animations?
  If animations are not displayed or are displayed without sound, you may be using an older version of the Flash® Player. You should install the latest version of Adobe® Flash® Player for your operating system. This is a free download.
• Why can't I view video?
  If you are having difficulty viewing video on this site, you may need to install the latest version of the RealPlayer® for your operating system. This is a free download.
• Why can't I listen to Clinical Podcasts?
  If you cannot hear the audio on Clinical Podcasts, you may be using an older version of the Flash® Player. You should install the latest version of Adobe® Flash® Player for your operating system. This is a free download.
• Why does the site not display correctly?
  MerckMedicus works best with Internet Explorer 5.5 and higher. Other browsers may not display all content and images on the site correctly.
• What are the computer operating systems requirements for MerckMedicus?
  For system requirements, please review the Tips for Best Viewing the Site at.
• Is MerckMedicus compatible with PDAs that have Vista as the operating system?
  Testing with Vista OS is ongoing, however, indications are that our software platform is fully supported on Vista. If you experience any Vista related items, please contact the MerckMedicus Helpdesk. To email the Helpdesk,you can visit our Contact Us page.

Changing personal information

• How do I change my personal information?
  To change or edit your personal information, simply click on Edit My Info in the upper right corner of the MerckMedicus homepage. On the Edit My Info page, you can change your MerckMedicus greeting, name, address, phone number, professional designation, specialty, state license number and state of licensure, MEDED number, AOA number, and other license numbers and types. Once you have made the edits that you wish, simply click Submit at the bottom of the page to apply your changes.
• How do I change my password?
  To change or edit your personal information, simply click on Edit My Info in the upper right corner of the MerckMedicus homepage. On the Edit My Info page, you can change your password. Once you have changed your password, simply click Submit at the bottom of the page to apply your changes.
• How do I recall my user ID or password if I have forgotten it?
  On the home page of MerckMedicus, in the sign in box on the top left side of the page, there are links for "forgot user ID" or "password." Click on the appropriate link and follow the instructions after to recall your forgot user ID or reset your password.
• What if I forgot my user ID?
  On the home page of MerckMedicus, in the sign in box on the top left side of the page, there are links for "forgot user ID" or "password." Click on the forgot user ID link and follow the instructions to recall your user ID.

Content Questions

• Are there any MerckMedicus resources in Spanish?
  Yes - Patient Handouts with a * next to the title are available in Spanish.
• How many textbooks are on Medicus?
  There are more than 180 textbooks available to registered users on MerckMedicus.
• How many journals are on MerckMedicus?
  There are more than 150 journals available to registered users on MerckMedicus.
• How far back are the textbook and journals archived?
  MerckMedicus uses some information and materials that have been developed and provided by independent third-party sources, such as Harrison's Online and MDConsult - MerckMedicus Edition. These vendors determine archive requirements for the content they own.
• Are CME credits sent to the state of licensure?
  For the most part, the physician sends documentation (i.e. transcripts, credit certificates) to the board attesting that they complied with the CME requirements. The state can audit someone to supply further documentation but, for the most part, the physician is self reporting their data. Please note that CME is not provided by MerckMedicus. CME is provided by vendors who have links to CME from MerckMedicus. Questions about CME content, CE Medicus or MD Consult CME should be directed to the website that offers CME credits - please use the "contact us" feature of those websites to ask questions.

Other Questions

• Can I contact someone in case these Help Topics do not solve the problem?
  If you have a technical question concerning MerckMedicus, you can ask our technical experts Monday through Friday, 8 AM to 7 PM Eastern Time, at 1-800-489-5119. After business hours, please leave a voicemail. We will return your call by the end of the next businessday.To email the Helpdesk,you can visit our Contact Us page.